Privacy Policy

Last Updated: February 2026

At Hayase, we value your trust. This policy outlines how we collect, use, and protect your personal information when you visit our store.

1. Information We Collect

Personal Details

When you place an order, we collect your Name, Email Address, Phone Number, and Shipping Address. This is strictly required to fulfill your order and deliver it to you.

Payment Data

We do NOT store your credit card or bank account numbers. We only store the Transaction ID (UTR) you provide for payment verification purposes.

Technical Data: We automatically collect basic device information (IP address, browser type) via cookies to optimize our website's performance and security.

2. How We Use Your Data

  • Order Fulfillment: To process your payment, pack your order, and arrange delivery via our courier partners.
  • Communication: To send you order confirmations, tracking number updates, and respond to your support queries.
  • Marketing (Optional): To send you newsletters about new arrivals or exclusive discounts. You can unsubscribe from these emails at any time.

3. Data Sharing & Third Parties

We never sell, trade, or rent your personal identification information to others.

We share necessary data (Name, Phone, Address) with trusted logistics partners (like Delhivery, DTDC, Bluedart) strictly for the purpose of delivering your order. These third parties are obligated to keep your information confidential.

4. Cookies & Security

Cookies

We use essential cookies to keep your shopping cart active and remember your preferences. You can disable cookies in your browser, but some features of the site may not work correctly.

Security

Your data is stored on secure, encrypted servers (Supabase). We implement standard security measures to protect your personal information against unauthorized access, alteration, or disclosure.

Questions about your privacy? We're transparant.

Email Privacy Team